{"id":3388,"date":"2012-02-17T06:52:07","date_gmt":"2012-02-17T06:52:07","guid":{"rendered":"http:\/\/www.alohaber.net\/wp\/?p=3388"},"modified":"2012-02-17T06:52:07","modified_gmt":"2012-02-17T06:52:07","slug":"internet-servis-saglayiciligi-hizmeti-sunan-isletmecilere-iliskin-hizmet-kalitesi-tebligi","status":"publish","type":"post","link":"https:\/\/www.alohaber.net\/wp\/2012\/02\/internet-servis-saglayiciligi-hizmeti-sunan-isletmecilere-iliskin-hizmet-kalitesi-tebligi\/","title":{"rendered":"\u0130nternet Servis Sa\u011flay\u0131c\u0131l\u0131\u011f\u0131 Hizmeti Sunan \u0130\u015fletmecilere \u0130li\u015fkin Hizmet Kalitesi Tebli\u011fi"},"content":{"rendered":"

\"\"<\/a>Bu Tebli\u011fin amac\u0131; mobil elektronik haberle\u015fme hizmeti sunan i\u015fletmeciler hari\u00e7 elektronik haberle\u015fme<\/span><\/p>\n

 <\/p>\n

<\/p>\n

17 \u015eubat 2012 Tarihli Resmi Gazete<\/span><\/p>\n

Say\u0131: 28207<\/span><\/p>\n

 <\/p>\n

Bilgi Teknolojileri ve \u0130leti\u015fim Kurumundan:<\/span><\/p>\n

\n

\u0130NTERNET SERV\u0130S SA\u011eLAYICILI\u011eI H\u0130ZMET\u0130 SUNAN \u0130\u015eLETMEC\u0130LERE \u0130L\u0130\u015eK\u0130N H\u0130ZMET KAL\u0130TES\u0130 TEBL\u0130\u011e\u0130<\/strong><\/span><\/p>\n

\n

B\u0130R\u0130NC\u0130 B\u00d6L\u00dcM<\/span><\/strong><\/p>\n

Ama\u00e7, Kapsam, Dayanak ve Tan\u0131mlar <\/span><\/strong><\/p>\n

Ama\u00e7<\/span><\/strong><\/p>\n

 <\/p>\n

MADDE 1 \u2013<\/span><\/strong> (1) Bu Tebli\u011fin amac\u0131; mobil elektronik haberle\u015fme hizmeti sunan i\u015fletmeciler hari\u00e7 elektronik haberle\u015fme alt yap\u0131s\u0131 \u00fczerinden internet servis sa\u011flay\u0131c\u0131l\u0131\u011f\u0131 hizmeti sunan i\u015fletmecilerin, hizmet kalitesi \u00f6l\u00e7\u00fct ve hedef de\u011ferlerinin tespiti ile \u00f6l\u00e7\u00fcmlerinin yap\u0131lmas\u0131na ili\u015fkin usul ve esaslar\u0131 belirlemektir.<\/span><\/p>\n

 <\/p>\n

Kapsam<\/span><\/strong><\/p>\n

 <\/p>\n

MADDE 2 \u2013<\/span><\/strong> (1) Bu Tebli\u011f, elektronik haberle\u015fme alt yap\u0131s\u0131 \u00fczerinden internet servis sa\u011flay\u0131c\u0131l\u0131\u011f\u0131 hizmetinin, ulusal ve uluslararas\u0131 hizmet kalitesi standartlar\u0131na uygun olarak sunulmas\u0131 amac\u0131yla hizmet kalitesi \u00f6l\u00e7\u00fct ve hedef de\u011ferlerinin belirlenmesi, \u00f6l\u00e7\u00fcmlerinin yap\u0131lmas\u0131 ile denetimine ili\u015fkin usul ve esaslar\u0131 kapsar. <\/span><\/p>\n

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Dayanak<\/span><\/strong><\/p>\n

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MADDE 3 \u2013 <\/span><\/strong>(1) Bu Tebli\u011f, 12\/9\/2010 tarihli ve 27697 say\u0131l\u0131 Resm\u00ee Gazete\u2019de yay\u0131mlanan Elektronik Haberle me Sekt\u00f6r\u00fcnde Hizmet Kalitesi Y\u00f6netmeli\u011fine<\/span><\/a> dayan\u0131larak haz\u0131rlanm\u0131\u015ft\u0131r.<\/span><\/p>\n

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Tan\u0131mlar <\/span><\/strong><\/p>\n

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MADDE 4 \u2013 <\/span><\/strong>(1) Bu Tebli\u011fde ge\u00e7en;<\/span><\/p>\n

 <\/p>\n

a) Abone: Bir i\u015fletmeci ile elektronik haberle\u015fme hizmetinin sunumuna y\u00f6nelik olarak yap\u0131lan bir s\u00f6zle\u015fmeye taraf olan ger\u00e7ek ya da t\u00fczel ki\u015fiyi,<\/span><\/p>\n

 <\/p>\n

b) Abone hatt\u0131: Abone ile ta\u015f\u0131ma \u015febekesi aras\u0131ndaki ba\u011flant\u0131y\u0131 sa\u011flayan i\u015fletmeci sorumlulu\u011fundaki \u015febeke bile\u015fenlerini,<\/span><\/p>\n

 <\/p>\n

c) Elektronik haberle\u015fme: Elektriksel i\u015faretlere d\u00f6n\u00fc\u015ft\u00fcr\u00fclebilen her t\u00fcrl\u00fc i\u015faret, sembol, ses, g\u00f6r\u00fcnt\u00fc ve verinin kablo, telsiz, optik, elektrik, manyetik, elektromanyetik, elektrokimyasal, elektromekanik ve di\u011fer iletim sistemleri vas\u0131tas\u0131yla iletilmesini, g\u00f6nderilmesini ve al\u0131nmas\u0131n\u0131,<\/span><\/p>\n

 <\/p>\n

\u00e7) Elektronik haberle\u015fme hizmeti: Elektronik haberle\u015fme tan\u0131m\u0131na giren faaliyetlerin bir k\u0131sm\u0131n\u0131n veya tamam\u0131n\u0131n hizmet olarak sunulmas\u0131n\u0131,<\/span><\/p>\n

 <\/p>\n

d) ETSI: Avrupa Telekom\u00fcnikasyon Standartlar\u0131 Enstit\u00fcs\u00fcn\u00fc,<\/span><\/p>\n

 <\/p>\n

e) \u0130SS: \u0130nternet Servis Sa\u011flay\u0131c\u0131l\u0131\u011f\u0131n\u0131,<\/span><\/p>\n

 <\/p>\n

f) \u0130\u015fletmeci: Yetkilendirme \u00e7er\u00e7evesinde elektronik haberle\u015fme hizmeti sunan ve\/veya elektronik haberle\u015fme \u015febekesi sa\u011flayan ve alt yap\u0131s\u0131n\u0131 i\u015fleten \u015firketi,<\/span><\/p>\n

 <\/p>\n

g) Kullan\u0131c\u0131: Aboneli\u011fi olup olmamas\u0131na bak\u0131lmaks\u0131z\u0131n elektronik haberle\u015fme hizmetlerinden yararlanan ger\u00e7ek veya t\u00fczel ki\u015fiyi,<\/span><\/p>\n

 <\/p>\n

\u011f) Kurul: Bilgi Teknolojileri ve \u0130leti\u015fim Kurulunu,<\/span><\/p>\n

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h) Kurum: Bilgi Teknolojileri ve \u0130leti\u015fim Kurumunu,<\/span><\/p>\n

 <\/p>\n

\u0131) \u00d6l\u00e7\u00fcm d\u00f6nemi: Ocak, Nisan, Temmuz, Ekim aylar\u0131n\u0131n birinci g\u00fcnleri ile ba\u015flayan \u00fc\u00e7er ayl\u0131k zaman dilimini,<\/span><\/p>\n

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i) \u00d6l\u00e7\u00fct: Hizmetin kapsam\u0131 ve s\u0131n\u0131rlar\u0131 belirlenmi\u015f \u00f6l\u00e7\u00fclebilir \u00f6zelli\u011fini, <\/span><\/p>\n

 <\/p>\n

ifade eder.<\/span><\/p>\n

 <\/p>\n

(2) Bu Tebli\u011fde ge\u00e7en ve yukar\u0131da yer almayan tan\u0131mlar i\u00e7in ilgili mevzuatta yer alan tan\u0131mlar ge\u00e7erlidir.<\/span><\/p>\n

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\u0130K\u0130NC\u0130 B\u00d6L\u00dcM<\/span><\/strong><\/p>\n

\u00d6l\u00e7\u00fctler ve Uyulacak Kurallar<\/span><\/strong><\/p>\n

 <\/p>\n

Veri aktar\u0131m h\u0131z\u0131<\/span><\/strong><\/p>\n

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MADDE 5 \u2013<\/span><\/strong> (1) Veri aktar\u0131m h\u0131z\u0131, kullan\u0131c\u0131 ekipman\u0131 ile test ama\u00e7l\u0131 belirlenmi\u015f dosyan\u0131n indirilmesi ve\/veya g\u00f6nderilmesinde tespit edilen h\u0131z\u0131 ifade eder.<\/span><\/p>\n

 <\/p>\n

(2) Veri aktar\u0131m h\u0131z\u0131, test dosyas\u0131n\u0131n boyutunun tam ve hatas\u0131z aktar\u0131m i\u00e7in ge\u00e7en aktar\u0131m s\u00fcresine b\u00f6l\u00fcnmesiyle kbit\/sn cinsinden hesaplan\u0131r. Aktar\u0131m s\u00fcresi, eri\u015fim a\u011f\u0131n\u0131n aktar\u0131m\u0131 ba\u015flatmak i\u00e7in gerekli bilgiyi ald\u0131\u011f\u0131 anda ba\u015flar ve test dosyas\u0131n\u0131n son verisini almas\u0131yla sona erer.<\/span><\/p>\n

 <\/p>\n

(3) Veri aktar\u0131m h\u0131z\u0131na ili\u015fkin \u00f6l\u00e7\u00fcmler \u015funlard\u0131r:<\/span><\/p>\n

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a) \u0130ndirme i\u00e7in ortalama veri aktar\u0131m h\u0131z\u0131, <\/span><\/p>\n

b) \u0130ndirme i\u00e7in veri aktar\u0131m h\u0131z\u0131 standart sapmas\u0131,<\/span><\/p>\n

c) T\u00fcm indirme i\u015flemlerinin en h\u0131zl\u0131 %95\u2019inin ger\u00e7ekle\u015ftirilmesinde ula\u015f\u0131lan h\u0131z,<\/span><\/p>\n

\u00e7) G\u00f6nderme i\u00e7in ortalama veri aktar\u0131m h\u0131z\u0131, <\/span><\/p>\n

d) G\u00f6nderme i\u00e7in veri aktar\u0131m h\u0131z\u0131 standart sapmas\u0131,<\/span><\/p>\n

e) T\u00fcm g\u00f6nderme i\u015flemlerinin en h\u0131zl\u0131 %95\u2019inin ger\u00e7ekle\u015ftirilmesinde ula\u015f\u0131lan h\u0131z,<\/span><\/p>\n

f) \u0130ndirme i\u015flemleri i\u00e7in yap\u0131lan g\u00f6zlem say\u0131s\u0131,<\/span><\/p>\n

g) G\u00f6nderme i\u015flemleri i\u00e7in yap\u0131lan g\u00f6zlem say\u0131s\u0131.<\/span><\/p>\n

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(4) \u00dc\u00e7\u00fcnc\u00fc f\u0131kran\u0131n (c) ve (e) bentlerinde belirtilen \u00f6l\u00e7\u00fcmler i\u00e7in ek-1\u2019de yer alan a\u00e7\u0131klamalar dikkate al\u0131n\u0131r.<\/span><\/p>\n

 <\/p>\n

(5) Veri aktar\u0131m h\u0131z\u0131 \u00f6l\u00e7\u00fct\u00fcne eksik ve\/veya hatal\u0131 aktar\u0131mlar dahil de\u011fildir.<\/span><\/p>\n

 <\/p>\n

(6) Veri aktar\u0131m h\u0131z\u0131 ile ilgili \u00f6l\u00e7\u00fcmler, \u00f6l\u00e7\u00fcm d\u00f6neminde yer alan her bir ay i\u00e7in \u00f6rnekleme esas\u0131na dayal\u0131 test ba\u011flant\u0131s\u0131 g\u00f6zlemleri \u00fczerinden yap\u0131l\u0131r. <\/span><\/p>\n

 <\/p>\n

(7) \u00d6rnekleme yap\u0131l\u0131rken, \u00fc\u00e7\u00fcnc\u00fc f\u0131kran\u0131n (a), (b), (c), (\u00e7), (d) ve (e) bentlerinde belirtilen her bir \u00f6l\u00e7\u00fcm i\u00e7in g\u00f6zlem say\u0131s\u0131n\u0131n belirlenmesinde ek-2, g\u00f6zlem yerinin belirlenmesinde ise ek-3 kullan\u0131l\u0131r. S\u00f6z konusu \u00f6l\u00e7\u00fcmler, ek-4\u2019te yer alan kuruluma g\u00f6re en az indirmede 15 Mbyte g\u00f6ndermede ise 5 Mbyte b\u00fcy\u00fckl\u00fc\u011f\u00fcnde test dosyas\u0131 kullan\u0131larak yap\u0131l\u0131r. <\/span><\/p>\n

 <\/p>\n

(8) Fiber internet, xDSL, kablo internet gibi ba\u011flant\u0131 \u00e7e\u015fitleri i\u00e7in verilen hizmetlere ili\u015fkin \u00f6l\u00e7\u00fcm sonu\u00e7lar\u0131 ayr\u0131 ayr\u0131 grupland\u0131r\u0131larak raporland\u0131r\u0131lmal\u0131d\u0131r.<\/span><\/p>\n

 <\/p>\n

Ba\u011flant\u0131 s\u00fcresi <\/span><\/strong><\/p>\n

 <\/p>\n

MADDE 6 \u2013<\/span><\/strong> (1) Ba\u011flant\u0131 s\u00fcresi; i\u015fletmecinin ge\u00e7erli bir ba\u011flant\u0131 talebi ald\u0131\u011f\u0131 g\u00fcnden, aboneye hizmeti \u00e7al\u0131\u015f\u0131r durumda verdi\u011fi g\u00fcne kadar ge\u00e7en s\u00fcredir. <\/span><\/p>\n

 <\/p>\n

(2) Ba\u011flant\u0131 s\u00fcresi;<\/span><\/p>\n

 <\/p>\n

a) T\u00fcm resmi tatiller de d\u00e2hil olmak \u00fczere g\u00fcn cinsinden \u00f6l\u00e7\u00fcl\u00fcr. <\/span><\/p>\n

b) Abonelik s\u00f6zle\u015fmesinin imzaland\u0131\u011f\u0131 andan itibaren ba\u015flar.<\/span><\/p>\n

c) Abonenin i\u015fletmeciden birden fazla hizmet talep etmesi veya birden fazla yer i\u00e7in ba\u011flant\u0131 talebinde bulunmas\u0131 durumunda her bir hizmet talebi veya ba\u011flant\u0131 talep edilen yer i\u00e7in ayr\u0131 ayr\u0131 \u00f6l\u00e7\u00fcl\u00fcr. <\/span><\/p>\n

 <\/p>\n

(3) Ba\u011flant\u0131 s\u00fcresi \u00f6l\u00e7\u00fct\u00fcne;<\/span><\/p>\n

 <\/p>\n

a) \u0130lk abonelik talebi,<\/span><\/p>\n

b) Mevcut bir aboneli\u011fin ba\u015fka bir kullan\u0131c\u0131ya devredilmesi,<\/span><\/p>\n

c) Mevcut bir aboneli\u011fe ilave olarak yeni bir abonelik talebi,<\/span><\/p>\n

\u00e7) Aboneye ilgili hizmetin sunulmas\u0131nda kullan\u0131lan teknolojinin yenilenmesi<\/span><\/p>\n

 <\/p>\n

dahildir.<\/span><\/p>\n

 <\/p>\n

(4) Ba\u011flant\u0131 s\u00fcresi \u00f6l\u00e7\u00fct\u00fcne;<\/span><\/p>\n

 <\/p>\n

a) \u0130ptal edilen abonelik talepleri,<\/span><\/p>\n

b) Bir abonenin i\u015fletmecisini de\u011fi\u015ftirdi\u011fi ve ba\u011flant\u0131 s\u00fcresini bildirmekten sorumlu yeni i\u015fletmecinin abone hatt\u0131 olarak yerel a\u011fa ayr\u0131\u015ft\u0131r\u0131lm\u0131\u015f eri\u015fim veya veri ak\u0131\u015f eri\u015fimi gibi toptan eri\u015fim y\u00f6ntemlerini kulland\u0131\u011f\u0131 durumlar, <\/span><\/p>\n

c) Abonenin ba\u011flant\u0131 i\u00e7in; ileri tarih talebinde bulundu\u011fu, i\u015fletmeci ile bir tarih \u00fczerinde anla\u015ft\u0131\u011f\u0131, \u00fczerinde anla\u015f\u0131lan zamanda ba\u011flant\u0131 yap\u0131lacak adreste bulunmad\u0131\u011f\u0131, yanl\u0131\u015f adres bildirdi\u011fi durumlar,<\/span><\/p>\n

\u00e7) Abonenin m\u00fclkiyetinde veya sorumlulu\u011funda olan bir ekipman\u0131 zaman\u0131nda temin etmedi\u011fi veya bu ekipman\u0131n yetersiz oldu\u011fu durumlar,<\/span><\/p>\n

d) \u0130\u015fletmecinin sorumlulu\u011funda olmayan bina i\u00e7i tesisat\u0131n yetersiz oldu\u011fu durumlar, <\/span><\/p>\n

e) Abonelik nakil talepleri <\/span><\/p>\n

 <\/p>\n

dahil de\u011fildir. <\/span><\/p>\n

 <\/p>\n

(5) Ba\u011flant\u0131 s\u00fcresine ili\u015fkin \u00f6l\u00e7\u00fcmler \u015funlard\u0131r:<\/span><\/p>\n

 <\/p>\n

a) T\u00fcm taleplerin en h\u0131zl\u0131 kar\u015f\u0131lanan %50\u2019sinin yerine getirilmesinde ge\u00e7en s\u00fcre,<\/span><\/p>\n

b) T\u00fcm taleplerin en h\u0131zl\u0131 kar\u015f\u0131lanan %95\u2019inin yerine getirilmesinde ge\u00e7en s\u00fcre,<\/span><\/p>\n

c) T\u00fcm taleplerin en h\u0131zl\u0131 kar\u015f\u0131lanan %99\u2019unun yerine getirilmesinde ge\u00e7en s\u00fcre.<\/span><\/p>\n

 <\/p>\n

(6) Ba\u011flant\u0131 s\u00fcresi \u00f6l\u00e7\u00fct\u00fcne ili\u015fkin \u00f6l\u00e7\u00fcmler, \u00f6l\u00e7\u00fcm d\u00f6neminde yer alan her bir ay i\u00e7in verilerin t\u00fcm\u00fc \u00fczerinden, ek-1\u2019de verilen a\u00e7\u0131klamalar dikkate al\u0131narak yap\u0131l\u0131r.<\/span><\/p>\n

 <\/p>\n

(7) Fiber internet, xDSL, kablo internet gibi ba\u011flant\u0131 \u00e7e\u015fitleri i\u00e7in verilen hizmetlere ili\u015fkin \u00f6l\u00e7\u00fcm sonu\u00e7lar\u0131 ayr\u0131 ayr\u0131 grupland\u0131r\u0131larak raporland\u0131r\u0131lmal\u0131d\u0131r.<\/span><\/p>\n

 <\/p>\n

Fatura \u015fik\u00e2yeti oran\u0131<\/span><\/strong><\/p>\n

 <\/p>\n

MADDE 7 \u2013<\/span><\/strong> (1) Fatura \u015fik\u00e2yeti oran\u0131; ge\u00e7erli olup olmamas\u0131na bak\u0131lmaks\u0131z\u0131n, internet kullan\u0131m s\u00fcresi, tarife, hizmet, indirimler, kampanyalar, vergi de dahil olmak \u00fczere toplam tutar gibi hususlar\u0131n do\u011frulu\u011fu konular\u0131nda bildirilen \u015fikayetlere konu fatura say\u0131s\u0131n\u0131n toplam fatura say\u0131s\u0131na oran\u0131 olarak hesaplan\u0131r. <\/span><\/p>\n

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(2) \u015eik\u00e2yetin ge\u00e7erlili\u011fine, ba\u011flant\u0131 tarihlerine veya \u015fik\u00e2yet konusuna bak\u0131lmaks\u0131z\u0131n fatura ile ilgili t\u00fcm \u015fik\u00e2yetler \u00f6l\u00e7\u00fcmlere d\u00e2hildir.<\/span><\/p>\n

 <\/p>\n

(3) Fatura \u015fik\u00e2yeti oran\u0131 ile ilgili \u00f6l\u00e7\u00fcmlere, fatura bilgisi sorgulama ve ar\u0131za bildirimleri dahil de\u011fildir. <\/span><\/p>\n

 <\/p>\n

(4) Fatura \u015fik\u00e2yeti oran\u0131 ile ilgili \u00f6l\u00e7\u00fcmler, \u00f6l\u00e7\u00fcm d\u00f6neminde yer alan her bir ay i\u00e7in verilerin t\u00fcm\u00fc \u00fczerinden yap\u0131l\u0131r.<\/span><\/p>\n

 <\/p>\n

\u00dc\u00c7\u00dcNC\u00dc B\u00d6L\u00dcM<\/span><\/strong><\/p>\n

Y\u00fck\u00fcml\u00fcl\u00fckler, Denetim, \u0130dari Para Cezalar\u0131 ve Di\u011fer Yapt\u0131r\u0131mlar <\/span><\/strong><\/p>\n

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Y\u00fck\u00fcml\u00fcl\u00fckler <\/span><\/strong><\/p>\n

 <\/p>\n

MADDE 8 \u2013 <\/span><\/strong>(1) Kurumumuz taraf\u0131ndan yay\u0131mlanan \u00dc\u00e7 Ayl\u0131k Pazar Verileri Raporunda y\u0131l sonu verilerinin yer ald\u0131\u011f\u0131 d\u00f6rd\u00fcnc\u00fc \u00e7eyrek i\u00e7in belirlenen \u0130SS Pazar Paylar\u0131na g\u00f6re pazar pay\u0131 %4 ve \u00fczerinde olan \u0130SS\u2019ler ve Kurumumuzla g\u00f6rev s\u00f6zle\u015fmesi imzalamak suretiyle kablo internet hizmeti sunan i\u015fletmeciler, bu Tebli\u011fin ek-5\u2019inde yer alan tablodaki \u00f6l\u00e7\u00fctlere ili\u015fkin \u00f6l\u00e7\u00fcmleri yapmak ve ilgili hedef de\u011ferleri \u00f6l\u00e7\u00fcm d\u00f6neminde yer alan her bir ay i\u00e7in sa\u011flamakla y\u00fck\u00fcml\u00fcd\u00fcr.<\/span><\/p>\n

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(2) Bu maddenin birinci f\u0131kras\u0131na g\u00f6re y\u00fck\u00fcml\u00fc olan i\u015fletmeciler; her y\u0131l\u0131n Ocak, Nisan, Temmuz ve Ekim ay\u0131n\u0131n sonuna kadar bir \u00f6nceki \u00f6l\u00e7\u00fcm d\u00f6nemine ili\u015fkin olarak yap\u0131lan hizmet kalitesi \u00f6l\u00e7\u00fcmlerini, ek-5\u2019te verilen tabloyu da i\u00e7eren bir rapor haz\u0131rlayarak Kuruma g\u00f6nderir.<\/span><\/p>\n

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(3) Kurum, hizmet kalitesi \u00f6l\u00e7\u00fcmlerine ili\u015fkin raporlar\u0131n tamam\u0131n\u0131 veya bir b\u00f6l\u00fcm\u00fcn\u00fc yay\u0131mlama ve\/veya yay\u0131mlatma yetkisine sahiptir. Kurum, her bir \u00f6l\u00e7\u00fcm d\u00f6nemine ili\u015fkin i\u015fletmeci taraf\u0131ndan Kuruma g\u00f6nderilen hizmet kalitesi raporunu bir y\u0131l boyunca i\u015fletmecinin internet ana sayfas\u0131ndan hizmet kalitesi \u00f6l\u00e7\u00fcmleri ba\u011flant\u0131s\u0131 arac\u0131l\u0131\u011f\u0131yla eri\u015filebilecek \u015fekilde yay\u0131mlatabilece\u011fi gibi s\u00f6z konusu raporlar\u0131 kendi internet sayfas\u0131nda da yay\u0131mlayabilir.<\/span><\/p>\n

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(4) Bu maddenin birinci f\u0131kras\u0131na g\u00f6re y\u00fck\u00fcml\u00fc olan i\u015fletmeciler; hizmet kalitesi \u00f6l\u00e7\u00fcmlerine ili\u015fkin olarak raporlanan bilgilerin do\u011frulu\u011funu sa\u011flar, ilgili kay\u0131tlar\u0131 on iki ay s\u00fcreyle muhafaza eder ve istendi\u011finde Kuruma verir. Yanl\u0131\u015f veya eksik oldu\u011fu tespit edilen veri veya kay\u0131tlarda gerekli d\u00fczeltmeleri verilen s\u00fcrede yapar.<\/span><\/p>\n

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(5) Birinci f\u0131kraya g\u00f6re ilk kez y\u00fck\u00fcml\u00fc olacak i\u015fletmeciler, d\u00f6rd\u00fcnc\u00fc \u00e7eyrek \u00dc\u00e7 Ayl\u0131k Pazar Verileri Raporunun yay\u0131mlanma tarihinden alt\u0131 ay sonraki ilk \u00f6l\u00e7\u00fcm d\u00f6neminden itibaren bu Tebli\u011fin ek-5\u2019inde yer alan tablodaki \u00f6l\u00e7\u00fctlere ili\u015fkin \u00f6l\u00e7\u00fcmleri yapmak, ilgili hedef de\u011ferleri \u00f6l\u00e7\u00fcm d\u00f6neminde yer alan her bir ay i\u00e7in sa\u011flamak ve hizmet kalitesi raporunu Kuruma ikinci f\u0131krada belirtilen s\u00fcrelerde d\u00fczenli olarak g\u00f6ndermekle y\u00fck\u00fcml\u00fcd\u00fcr. <\/span><\/p>\n

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(6) Birinci f\u0131kraya g\u00f6re y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc sona eren ancak sonraki d\u00f6nemlerde tekrar y\u00fck\u00fcml\u00fc olan i\u015fletmeciler; d\u00f6rd\u00fcnc\u00fc \u00e7eyrek \u201c\u00dc\u00e7 Ayl\u0131k Pazar Verileri Raporu\u201dnun yay\u0131mlanma tarihinden sonraki ilk \u00f6l\u00e7\u00fcm d\u00f6neminden itibaren bu Tebli\u011fin ek-5\u2019inde yer alan tablodaki \u00f6l\u00e7\u00fctlere ili\u015fkin \u00f6l\u00e7\u00fcmleri yapmak, ilgili hedef de\u011ferleri \u00f6l\u00e7\u00fcm d\u00f6neminde yer alan her bir ay i\u00e7in sa\u011flamak ve hizmet kalitesi raporunu Kuruma ikinci f\u0131krada belirtilen s\u00fcrelerde d\u00fczenli olarak g\u00f6ndermekle y\u00fck\u00fcml\u00fcd\u00fcr.<\/span><\/p>\n

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(7) D\u00f6rd\u00fcnc\u00fc \u00e7eyrek \u00dc\u00e7 Ayl\u0131k Pazar Verileri Raporunun bir \u00f6l\u00e7\u00fcm d\u00f6neminin i\u00e7inde yay\u0131mlanarak i\u015fletmecinin y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcn\u00fcn sona ermesi durumunda i\u015fletmeci s\u00f6z konusu d\u00f6neme ait hizmet kalitesi \u00f6l\u00e7\u00fcmlerini tamamlayarak bu d\u00f6neme ili\u015fkin raporu Kuruma g\u00f6nderir.<\/span><\/p>\n

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(8) Bu maddenin birinci f\u0131kras\u0131na g\u00f6re y\u00fck\u00fcml\u00fc olan i\u015fletmeciler; \u00f6l\u00e7\u00fcmlere ili\u015fkin ilgili mevzuatta yer almayan hususlarda ETSI EG 202 057-1ve ETSI EG 202 057-4 say\u0131l\u0131 standartlar\u0131n g\u00fcncel s\u00fcr\u00fcmlerini esas al\u0131r.<\/span><\/p>\n

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Denetim<\/span><\/strong><\/p>\n

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MADDE 9 \u2013<\/span><\/strong> (1) Kurum, bu Tebli\u011fin 9 uncu maddesinin birinci f\u0131kras\u0131na g\u00f6re y\u00fck\u00fcml\u00fc olan i\u015fletmeciler taraf\u0131ndan bildirilen ve yay\u0131mlanan hizmet kalitesine ili\u015fkin bilgilerin do\u011frulu\u011funu veya i\u015fletmecilerin belirlenen hedef de\u011ferlere uyum sa\u011flay\u0131p sa\u011flamad\u0131klar\u0131n\u0131 re\u2019sen veya \u015fik\u00e2yet \u00fczerine denetleyebilir veya denetletebilir, konu ile ilgili olarak gerekli g\u00f6rd\u00fc\u011f\u00fc her t\u00fcrl\u00fc bilgi ve belgeyi talep edebilir.<\/span><\/p>\n

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\u0130dari para cezalar\u0131 ve di\u011fer yapt\u0131r\u0131mlar <\/span><\/strong><\/p>\n

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MADDE 10 \u2013 <\/span><\/strong>(1) Bu Tebli\u011f kapsam\u0131nda y\u00fck\u00fcml\u00fc olan i\u015fletmecilerin y\u00fck\u00fcml\u00fcl\u00fcklerini yerine getirmemesi durumunda 12\/9\/2010 tarihli ve 27697 say\u0131l\u0131 Resm\u00ee Gazete\u2019de yay\u0131mlanan Elektronik Haberle\u015fme Sekt\u00f6r\u00fcnde Hizmet Kalitesi Y\u00f6netmeli\u011finin idari para cezalar\u0131 ile di\u011fer yapt\u0131r\u0131mlar ba\u015fl\u0131kl\u0131 9 uncu maddesi h\u00fck\u00fcmleri uygulan\u0131r. <\/span><\/p>\n

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D\u00d6RD\u00dcNC\u00dc B\u00d6L\u00dcM <\/span><\/strong><\/p>\n

\u00c7e\u015fitli ve Son H\u00fck\u00fcmler <\/span><\/strong><\/p>\n

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Ge\u00e7i\u015f h\u00fckm\u00fc<\/span><\/strong><\/p>\n

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GE\u00c7\u0130C\u0130 MADDE 1 \u2013 <\/span><\/strong>(1) Bu Tebli\u011fde yer alan y\u00fck\u00fcml\u00fcl\u00fckler Kurumumuzla g\u00f6rev s\u00f6zle\u015fmesi imzalamak suretiyle kablo internet hizmeti sunan i\u015fletmeciler i\u00e7in 1\/1\/2013 tarihinden itibaren ba\u015flar.<\/span><\/p>\n

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Y\u00fcr\u00fcrl\u00fck<\/span><\/strong><\/p>\n

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MADDE 11 \u2013 <\/span><\/strong>(1) Bu Tebli\u011f yay\u0131m\u0131 tarihinde y\u00fcr\u00fcrl\u00fc\u011fe girer. <\/span><\/p>\n

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Y\u00fcr\u00fctme<\/span><\/strong><\/p>\n

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MADDE 12 \u2013 <\/span><\/strong>(1) Bu Tebli\u011f h\u00fck\u00fcmlerini Bilgi Teknolojileri ve \u0130leti\u015fim Kurulu Ba\u015fkan\u0131 y\u00fcr\u00fct\u00fcr.<\/span><\/p>\n

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Ekleri i\u00e7in t\u0131klay\u0131n\u0131z<\/span><\/span><\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Bu Tebli\u011fin amac\u0131; mobil elektronik haberle\u015fme hizmeti sunan i\u015fletmeciler hari\u00e7 elektronik haberle\u015fme  <\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-3388","post","type-post","status-publish","format-standard","hentry","category-mevzuat-haberleri"],"_links":{"self":[{"href":"https:\/\/www.alohaber.net\/wp\/wp-json\/wp\/v2\/posts\/3388","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.alohaber.net\/wp\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.alohaber.net\/wp\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.alohaber.net\/wp\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.alohaber.net\/wp\/wp-json\/wp\/v2\/comments?post=3388"}],"version-history":[{"count":1,"href":"https:\/\/www.alohaber.net\/wp\/wp-json\/wp\/v2\/posts\/3388\/revisions"}],"predecessor-version":[{"id":3389,"href":"https:\/\/www.alohaber.net\/wp\/wp-json\/wp\/v2\/posts\/3388\/revisions\/3389"}],"wp:attachment":[{"href":"https:\/\/www.alohaber.net\/wp\/wp-json\/wp\/v2\/media?parent=3388"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.alohaber.net\/wp\/wp-json\/wp\/v2\/categories?post=3388"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.alohaber.net\/wp\/wp-json\/wp\/v2\/tags?post=3388"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}